3rd Quarter 2008
In this issue:

How Big is Your Mailbox?
Wireless Threats
Excellent Customer Service
Client Spotlight
   


Client Spotlight

Burt Hill is the largest Architectural/Engineering Design firm in the region. They are recognized in their industry as a global leader in the area of technology utilization. They have offices in Pittsburgh, Butler, Philadelphia, Boston, DC, Cleveland, Miami, New York and internationally, in Dubai and Abu Dhabi, UAE and India.

Burt Hill has been a client of synergIT's for over twelve years and is one of many who can readily verify the value specific to our on-going support services and the TCO (Total Cost of Ownership) methodologies we've brought to their organization. synergIT provides Burt Hill with strategic IT consulting, design, implementation and 24/7 support services across their entire network/organization and has been pivotal to both the design and success of their enterprise-wide IT strategy.

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A Bit of Humor

Quote of the Month

"The whole purpose of education is to turn mirrors into windows."

~Sydney J. Harris

How Big is Your Mailbox?

Over these many years we have spent time with our clients troubleshooting, managing, and working with VERY large mailboxes.

From a purely technical standpoint, once a mailbox gets over a GB in size, it starts to become a minor challenge in terms of supporting it, speed of access and search, and management in general. Once a mailbox gets to be over 2 GB in size, we start to run into some very serious limitations that will manifest in support, management, and disaster recovery scenarios.

Believe us when we say we are VERY heavy Outlook users, but using a few simple techniques, it is not much of a challenge at all to keep our own mailboxes under the 1 GB limit we need to keep us �light on our feet� with our own mailboxes.

First: archive! Outlook has a built in archive feature that will remove things from your mailbox and put them into a long term storage file. Our technique is to add to that archive file daily until it gets to be between 1 and 2 GB in size, then burn that to a DVD (so that it isn�t taking up space on the server). This can easily be set up to happen automatically in Outlook, and you can get very granular in your control of what gets archived, how old it has to be before archive, etc. Just ask us for help to get this set up.

If you are already in the �danger� zone with your mailbox size, we can assist you to remove items from your mailbox into a file manually based on a number of different criteria (usually by date). We can even automate a �mass export� of multiple mailboxes by date from the server if you have many users with large mailboxes.

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6 Wireless Threats to Your Business
reprinted with permission from the Microsoft Small Business Center

If you think an evil twin or a promiscuous client is a movie villain you might want to guess again. The shock you should be bracing yourself for is not on the silver screen � rather, the trouble is in the airwaves and targeted to Wi-Fi users.

Both the "Promiscuous Client" and the "Evil Twin" are two of the latest wireless threats to your small business. If you haven't heard of them, you probably will soon.

"What would happen to your business if your strongest competitor gained access to all of your data?" asks Greg Phillips, chief executive for a Stateline, Nev. wireless security company. "Unfortunately, it is a very real possibility if appropriate controls against these new threats are not exercised."

So what's out there?


Excellent Customer Service
reprinted with permission from the Microsoft Small Business Center

In the business world, good customer service often isn't good enough anymore.

Customers and clients are becoming increasingly disenchanted with the merely adequate. For them, extraordinary service is the rule, not the exception. Anything less, and they're happy to vote with their feet and their wallets.

That makes extraordinary service necessary, not just desirable. And that, in turn, mandates a strategy to help ensure that your business matches that standout service standard on a daily basis.

Here are seven ideas and tips to help your business establish and maintain an ongoing climate of service excellence.

Ideas & Tips

synergIT Incorporated  |  811 Camp Horne Road  |  Pittsburgh, PA 15237  |  www.synergit.com