SPAM – Just CanIT
are excited to introduce a new SPAM filtering service. SPAM
is not new, it's been around for a long time taxing the
resources of mail servers and stealing hours of otherwise
productive time from your employees. If you still suffer
from this resource-draining annoyance, give us a call. Our
hosted solution takes all the pressure off your mail servers
– we will filter the stuff you don't want before your mail
server even gets it. And for the occasional false-positive,
we give your employees complete control over their own
quarantine with an easy to navigate web portal. You'll be
surprised at how little our hosted solution costs. We
guarantee your SPAM will be dramatically reduced. As one
user recently put it to us: "I don't know what we were using
before, but this one works! The time I spend dealing with
this stuff has virtually gone away!"
So if you just
want to CanIT, call or email us today.
Security: It's the Small
Things That Matter
by Blake Britton, Axxys Technologies, Inc.
When (If) we think
about data security for our businesses we tend to believe if
we have a firewall and antivirus in place we are
protected . . . if this were only the case. There are so
many other aspects of data security that we have to consider
on a day-to-day basis. Here are a few of the most commonly
overlooked areas of business data security.
Do you have a formal policy for cell phones? Is there a lock
feature or PIN they must enter in order to access the phone?
What is your action plan if they lose the phone or if it
gets stolen? Can you remotely "wipe" the phone through your
Exchange server? These are things that need to be considered
if your employees are receiving company email or if they
keep company and client contacts on their phone. There are
many features in exchange 2007 and 2010 to assist with
securing or protecting the mobile device. Also, if you have
iPhones in your organization we would recommend using the
password lock feature. The key is to have a formal procedure
and to ensure your staff knows that management needs to be
notified immediately if a device is lost or stolen.
Software Assets Pays Big Dividends
used with permission from the
Microsoft Business Site
Awhile back, we
brought you the story of Ted , a CIO at a midsized company
who was struggling to get a handle on his software licenses
and IT costs. If you haven't taken a systematic approach to
managing your company's software assets, you might be facing
many of the same issues that bedeviled Ted: multiple
desktops to support, a variety of licensing agreements to
manage, and IT support costs that gobble up too much of your
If those problems sound familiar, you need to meet Ted's
best friend: SAM. That's capital S - capital A - capital M,
as in Software Asset Management. SAM is a vital set of
business processes that can help you control costs and
risks, optimize resources, and grow your business. With SAM,
you save money by using what you have, and you eliminate
excess spending by determining your true software needs.
What's more, by adopting processes that help secure your IT
infrastructure, SAM helps provides peace of mind about
viruses and other threats from unauthorized software.
15 Customer Service No-Nos
by Monte Enbysk
used with permission from the
Microsoft Small Business
it seems like rude customer service is the rule rather than
the exception. But there's rude -- and then there's rude.
When it comes to
getting customer service, what's your definition of rude?
What unprofessional behavior irritates you the most when, as
a consumer, you are interacting by phone with another
customer service that is perceived as rude is not
intentional and often is the result of absent-mindedness or
carelessness on behalf of an employee. Either way, bad
customer service can translate into lower sales and lost
business, says Nancy Friedman, president and founder of the
Telephone Doctor, a St. Louis-based customer service
Based on its own
surveys, the Telephone Doctor has compiled the 15 biggest
sins of customer service employees today.
The Ribbon was introduced in
Office 2007 as part of the Office user interface. It is
included in select Office 2007 applications (Access, Excel,
PowerPoint, and Word), and is included in all Office 2010
The Ribbon was designed to help
make the Office applications easier to work with, and help
users discover the rich features and capabilities of Office.
The menus and toolbars had expanded over the Years making it
difficult for users to find the commands they needed quickly
Click Here for more on The Ribbon.
Business Continuity Tip
Know your generator needs.
"If the power
goes out, we'll get a generator." It sounds so simple,
but it's never as simple as it seems.
things, preparation is the key. Where will you place a
generator? Do you need permission from your landlord or
building management company to run cables through the
building? What are the specifications of your electrical
circuit – volts, amps, phase?
One easy way
to answer these questions is to request a site visit
from an electrician to survey the location and provide
an assessment of needs.
of the Month
Deep summer is when laziness